Hi DaveD What is wrong with Ofgem's reply? The cap is based on a 'typical' user's 12 month cost. It is up to SP how they calculate that using p/kwh and the daily standing charge. Of course the cap does not mean you will never pay more, it still depends on how many kwh you actually use. Also it may well be cheaper for you to switch to a fixed tariff rather than stay on the standard variable tariff. Anyway the cap is a welcome cost reduction for many.
After setting up my account with SP last August, and noting countless errors ranging from the fact that the account was linked to the wrong meter, to errors in my name and address, I have spent many hours on the chat line, and on the phone, both from abroad (where I live) and from the UK, and have clocked up over £100 in phone bills. After my last call, which again took almost 45 minutes, I was promised that I would receive a call today from the Back Office to whom these issues have been referred. The window was 9 to 12 am and I still have not received this call.
Will be writing a letter to cancel my account this afternoon.
Hi Jackie. To close your account you need to choose a new supplier, activate the new account and the SP closure will then happen. SP will not close an account and leave a property completely unsupplied.
Be prepared to pay off any outstanding debts to SP.