Hi, already having chills about moving to SP! Officially became a customer yesterday. Today, they took first payment (£215). (Sales Rep had said we'd probably be changed over early Oct and they'd take 1st payment in Nov.) Today website says our DD amount is £430, which is majorly alarming!! Further progress into DD payments shows it as being the "correct amount, i.e., the £215 and due to be paid on the 15th.
First question, are payments made in advance of usage?
Secondly, why the confusing, contradictory info?? i.e., am I also likely to get hit by further DD payment on 15th of this month??
Not a good start as far as I'm concenred and it could get worse!