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Difficulty accessing my account

posted by NeusaGuiomar | 4 days ago

Dear Sir, 

I 'm having problems to acess my acoount. 

You ask me to " Log in to your account" put my e-mail and password does not work. I tryed to choose the option " Forgotten password" an it ask me to put my e-mail and after that press in  "continue". Appear a message saying  " check your e-mail, we've sent you a login link that will let you sign in to your ScottishPower online account" But in fact I never receive this e-mail. What is happening. Could you help me? My e-mail adress : neusaguiomar@ hotmail.com. 

Kind Regards, 

Neusa Guiomar