Will the dd manager stop putting up my DD another £25 and charging £112 plus for the privilege.I am already£70 in credit and my bill is only£59.00 this month.I am quite savy enough to match my DD with my energy use. Yes i know winter is coming and they do not want me to be in debt, BUT it is only september for goodness sake and i will match my DD for my winter bills when they go up. I want my money in my bank not SP. Stop messing about with this and go back to the old one that i have been using for a number of year's. Every year at my review i have been spot on with a balance of zero. Are SP anoyed at this fact.
Yes gone back after i went on chat and vented, mine has now gone back. I was able to put it back to an exceptle DD for me. I did not have to pay extra this time. Chat put in a ref complaint number for me and hey presto it went back. They said they could not manually change it for me and i said that was bull as they had done it for me a couple of months ago as i said on the forum. Hope the winter is good to us this year.
I am trying to set up a direct debit on my account but everytime i go into change my tariff to change payment type it doesnt show anywhere where i can set it up?
Am i missing something? I have tried calling SP but was in a queue for over 20 minutes.
Any help would be appreciated.
Does anyone work here? Spend to long on waiting on the phone and as for your app that there is no reply there. What is going on ? Just need something sorting out as a new custmore and yet this was I get nothing
I hope you feel better now, the DD is to cover your use from now till mid-2019, and a £10 adjustment is not the end of the world. Fuel is a lot more expensive than last year, and you are doing the correct thing in giving regular meter readings. It is not worth paying the upfront cost in order to make a small change in the DD, you just have to accept that is the cost of life these days.