Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
Just had a smart electric and gas meters fitted one week ago and would like to know how we are doing. How do I find out from my account?
All the information you need shown on your In Home Display (IHD). This is up to date and gives a history of consumption with costs, and the latest meter readings. Your SP account is only as up to date as the most recent Bill.
Sometimes they ask for manual readings to be sent in, but it is not unusual and can be for a number of reasons, so just go ahead and do it. After a while the smart meter should settle-in and not need any manual readings.
I would do: had dual smart meters for a year, assumed all ok. Checked out my account and the gas bill was massive! Checking the meters, I had used 900 units of gas, but SP had 'estimated' my gas readings to 9900! 10x the amount! The gas smart meter has never transmitted data... if you have a smart meter dont assume itll be perfect