Are you new to SP? Your smart meter will not be smart any longer and you need to send readings. Sometime in 2019 all smart meters will be adjusted to work with any supplier.
Ok the reason is the same as mine before .
It takes a while for SP to realine your smart meter with there software.
Esp when gas and lexy meters are installed at different times like mine.
Do I need a new smart meter for my Scottish power duel fuel account, if I have one from my old supplier? Seems silly to get a new smart meter, if all that is required is the reconfiguration of the one I have already?
Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
@ROGERGRIGG Hi , your problem is estimated readings because SP cannot access your EE installed smart meters. The answer is to send SP manual meter readings. Look at your meters and press9 to take a reading. Send them in on line to your SP account.