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posted by Mrsflop | A year ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
I have now switched from Scottish power can u sort out my final bill please and post to my address Mrs L Brown
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posted by Mrsflop | A year ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
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posted by pogburn | 11 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

One of the reasons I switched over was I was told I could use my existing Smart Meter now I am being asked to send  meter reading what’s going on.? I am inclined to go back to British Gas never had these problems with them.

Trying to speak to a customer aadvisor is next to impossible I think it is time to switch suppliers

Pete

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posted by Davc | 11 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

@pogburn   If your BG smart meter was installed before 2019 it is almost certainly the smets1 type which do not work when you change supplier. That is why you need to send meter readings to SP. 

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posted by jimon | 8 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

why do i have to send readings whjen i have smart meters for over a year

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posted by Davc | 8 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

@jimon   There can be lots of reasons why they stop transmitting, if you are asked for readings just send them and maybe the meters will start to work again.  SP do a lot of remote upgrades which can interrupt the service. 

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posted by Jonnel | 8 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
@jimon Many smart meter installations just don't work - signal reception, hardware, geographic location, even something as simple as where they're fitted in the home or the distance between them can mess up transmission. But as energy providers get paid for every one they fit (by the government) it's in their financial interests to fit as many as possible...

... even where they won't work.
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posted by rjackson1938 | 6 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

I had a smart meter put in last year and I am continually being asked for meter readings. my meters have been turned off so how can I read them? Until now, I couldn't check how much I had in credit/debit because I had to send in a reading

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posted by Davc | 6 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..

@rjackson1938   Not sure what you mean by your meters are turned off. Smart meters have blank screens and you press buttons to make then show a reading. 

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posted by Emmaemma | 6 months ago
Re: Do i need to send meter readings if i have a smart meter? if not why are they asking me for it..
I'm in the process of swaping over from eon pay as you go to monthly bills.its asking me to put in my meter readings in the app.ive tryed to put them in but it won't allow me to.