One of the reasons I switched over was I was told I could use my existing Smart Meter now I am being asked to send meter reading what’s going on.? I am inclined to go back to British Gas never had these problems with them.
Trying to speak to a customer aadvisor is next to impossible I think it is time to switch suppliers
@pogburn If your BG smart meter was installed before 2019 it is almost certainly the smets1 type which do not work when you change supplier. That is why you need to send meter readings to SP.
@jimon There can be lots of reasons why they stop transmitting, if you are asked for readings just send them and maybe the meters will start to work again. SP do a lot of remote upgrades which can interrupt the service.