Im in same situation. Surely scottish power have a duty to reply to our concerns. Has anyone taken this further, and reported their appalling behavior!!!
Hi Susan, Please read through the comments from many people, several of whom have gone to the ombudsman. It will be a slow process checking EE's records for 100,000 customers and allowing credits to their new SP accounts. Be prepared for a long wait, please read Jonnel's comments above your post.
Having read many of the previous posts we are just anxious that our several hundred pounds credit will be lost - despite the various 'guarantees' offerred by Ofgem and SP. I agree the shear lack of information or conflicting responses from SP doesnt help. Im just on the phone to SP (waiting for 30 mins probably!!) so as to log a complaint - dont know if that will help but I agree that all ex EE customers in a similar position should now act in unison. I understand EE's demise was nothing to do with SP but their management of ex-EE customers is far less than satisfactory. If Ofgem have supposedly guaranteed credit reimbursement why havnt we received any comunication from them either? Perhaps we need BBC's Watchdog involved.
Hello Brasso, You will not lose your EE credit but it may trickle back to you as credits on the SP bills, did you check if you have received any credits yet?
Yes mat, let us see if anyone has received a credit yet. But your money was not stolen, the company you traded with went bankrupt and Ofgem have promised your money will be refunded at government’s expense. Yes it is a long time to wait but all the accounts have to be finalised and signed off, SP will then be given the funds to return to you, probably as SP credits against your bill.