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Email a Complaint?

posted by BrenMc | 7 months ago

How can I raise an Email complaint?

I moved into a new build 8 months ago. I phoned on the first day to Register my gas meter and have it updated to the National database. I was told 3 weeks. Nothing after a month. Phoned again "3 weeks" I was told, Again 2 months Nothing.

Phoned again "Royal Mail register gas meters not us" I was told... Seemed strange. Phoned again same story - 3 weeks.

Finally 2 months ago on chat after 2 hours I got an account setup. I still have "Your account is still being setup. Please try again later." Today. I work 12 hour shifts and dont make it home oftne enough to waste so much time on the phone to be told 3 weeks or spend 2hours on chat.

I WANT TO PAY FOR MY GAS!!!!!! thats all, register the meter, give me an account/Bill, let me pay...

Is there an independent body I can contact, I cant even move supplier as Scottish power need to register the meter.

6 comments
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posted by Davc | 7 months ago
Re: Email a Complaint?

@BrenMc   The email address is 

contactus@scottishpower.com

Give your account number and address and any numbers printed on the gas meter. Keep readings yourself in case of dispute over gas usage. SP should register your meter for you and give an MPRN number. You can also research all this on the internet. 

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posted by BrenMc | 7 months ago
Re: Email a Complaint?
@Davc Thank you for the email address much appreciated. I have messaged them.
I have been keeping readings, I already have an MPRN, The issues are just getting it registered and letting me pay some money. I am afraid when it all gets sorted (in a few years at this rate) I will be hit with a huge bill.
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posted by Irritated | 7 months ago
Re: Email a Complaint?

We have been trying to get Scottish Power to repair our electricity meter since June 2019. The economy 7 aspect runs contrary to how economy 7 should; that is instead of using power during the night ( midnight to 7am) it uses power from 6am to  1pm which we believe affects the cost of our power useage consideraby. Several apointments have been made and cancelled by Scottish Power , eventually an engineer came out and explained the reason why the meter hasnot been repaired is because these meters are now obsolete and energy providers are replacing them with SmartMeters. Why were we not told this, Scottish Power seems to have no answers. We were led to believe that our flat is not eligible for a Smart meter when we moved in but according to the engineer this is not the case. Our complaint has still not been resolved, the cold weather is here and we have not been given any idate of when the new meter can be fitted. The complaints manager keeps sending me polite letters telling me how to take this further without any advice as to how  the meter problem will be solved. Considering that electricity is one of the key linesof business run by Scottish Power I am at loss to understand why they have notgot a better control of the very machines ( meters) that provide them with an income.. It may be difficult for us to switch to a more competent provider if this work that is actually Scottish Power's problem is not resolved first . Has anybody out there got any suggestions for getting this matter resolved?

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posted by michelle18 | 5 months ago
Re: Email a Complaint?
I’ve recently became a new customer however I only found out by trying to top up my gas from my old supplier.no one contacted me saying you were now suppling my property and no payment card either.now account is in debt great start to the new year single parent with mental health issues I called your office in December requesting a payment card be told it would be sent in 2days still waiting i wish I never changed to ScottishPower my customer service I received is a joke I need this card ASAP before the debt goes up anymore
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posted by Davidwintle56 | 2 months ago
Re: Email a Complaint?
I've had a letter asking me o pay my recent bill .but as im a disabled person. On benifit
.my arranged amount is pay by fortnightly payments of £30 plus .im keeping the payments up to date .and at the present time. hm unable to pay match more sometimes i can pay £30 sometimes its £35 .if i could pay more i will.but now i feel threatened by this letter asking me to pay this amount of £175 .as u might not be aware its not possible for me to pay this about ..the scheme im set up on is every 2 weeks .
Now I'm under pressure to pay this amount


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posted by Davc | 2 months ago
Re: Email a Complaint?

@Davidwintle56    Sorry to hear that, in the present virus emergency many people are unable to pay bills and I think you can safely ignore that letter which has only be generated automatically and does not apply in this situation.