2 parts to this:
1) It seemingly impossible to find any contact information for scottish power, other than a phone line.
They say that you can "email or write"....but how? where is the email address? ("email or write to us")
2) How do you dispute a charge and claim a refund?
@adamb Hello, the email address has been given dozens of times in this forum, type email in the Search Box and follow the highlighted links.
To claim a refund, give all the details of your dispute such as your name, account number and value disputed. You should get a reply quite quickly.
did you get this resolved and if so how?? I have requested several times a refund to which Ive been ignored. Fuming!!!
I think this needs to be taken further and I have friends in the papers who would latch on to this scandal straight away.
If anyone could oblige and indicate a solution to this I would be very grateful
Still awaiting my refund for boiler care taken by direct debit. on 10th June for £19.50. Telephoned twice all explained and was promised it would be credited as I have taken out a new plan with boiler care in with my dual fuel.
This needs to be credited asap please as you have simply taken a payment of £19.50 unauthorized.