I switched to Scottish Power over a month ago, as I was offered a better deal. I set up monthly direct debit payments. I'm rubbish at technology n find it difficult to find what I'm looking for on a website. Getting through to SP on the phone is almost impossible. Today, I got a big shock, when my previous supplier emailed me telling me I was in debt of over £200 for electricity. I had queried a couple of weeks ago why the account was still open n was told that they had not yet received the meter reading for electricity, while they had the gas one. When switching to SP I was told I would not need to contact my previous supplier, SP would do everything for me. I was also told, as a smart meter customer, they would be able to read my meter n I would not need to send them in. However, I'm always in distrust of technology n gadgets, n the meter readings I get from my device have a dot in the middle n I don't know which part to read, as the online reading submissions don't accept dots. i.e. 222.333. I need to sort this mess out asap n close the account with the previous supplier. Please can anyone help!
@bella123 Has the DD been working up until now? If so it is a problem at SP's end and you should talk to customer services. If it is a new DD it may have been set up wrongly, you can check your personal details in your online account.