I don't think I'm the only one that thinks that Scottish Power customer service is, currently at least, nothing short of abysmal. While SP seems to insist that calling the company is the best way to contact them, wait times of over an hour are routine. This is unacceptable, particularly considering that the company earned a fat profit in 2018. If it wants to stop shedding customers, it needs to treat them with more respect. (See https://www.power-technology.com/news/scottish-power-profits/ for more on this.)
On the phone to them yesterday, I clarified that the email address to contact them is email@example.com
When I enquired as to why no one had responded to the email I'd sent to this very address two weeks ago, the member of staff told me that the only way to get a response is to have your account number and nothing else in the subject line. When I pointed out neither this ridiculous rule nor the actual email were mentioned on the website, the rep hardly seemed bothered. This attitude is infuriating.
So, firstname.lastname@example.org and make sure the subject line only has your account number in it.
Yeah scottish power is an absolute disgrace customer service is none existant, recently had a live chat from scottish power agent from India, no idea what i was on about, (i ended conversation myself) Anyway, after changing suppliers i receied a bill for £49.00!!...considering i only use a pre-payment meter and was told by scottish power there would be no charges, C hecked my old account this morning to find ZERO balance this has been recorded to substantiate any further nonsense emails from these people demanding money that is not even OWED!
This bill is for the period 15th july_29th may that's all it says, we registered with scottish power some 4 years ago when we moved into this property. As mentioned in my previous post, before changing supplier i was told by someone from scottish power that there is NO extra charges for changing over, so i can't understand where they are getting this final bill!