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Hi @fismith, normally our customer service team would be able to help you with this, however, our call centre is shut now until 27th December at 8am. I'd advise you dial the number 105 and they will be able to assist you with this.
Also, if you had credit in your electricity prepayment meter before 6pm last night (22nd Dec) your meter will remain on supply until we re-open on the 27th December.