@aeds The refund calculation was done by the EE executors, your credit at 25 Nov 2018 (transfer date) was worked out from the previous EE statement, that is why you got back less than your £268. SP had nothing at all to do with that calculation. SP are completely honouring their agreement with Ofgem by refunding you the amount calculated by the EE executor.
Your high balance on your SP account is normal for DD accounts, we all buil;d a credit in the summer to carry us over the winter. Hope that explains.
@aeds Thanks for the quick reply. DD is calculated to stay the same throughout the year, so if your annual bill is £1200 you pay £100 a month regardless of winter or summer, it has always worked like that. You could still have been overcharged though, you can check if you divide your annual costs by 12 to give a monthly repayment.
On the EE credit I know I am on firm ground, SP only pay what the EE executors tell them to pay. SP know nothing about your EE account apart from what the executors tell them.
The complaints on this forum are mainly about slow processing of accounts, and that is true, the EE auditors PWC have had a terrible time untangling the 120,000 accounts.
If your £268 was from a mid-2018 EE statement, you have had to pay EE fuel costs up to 25/11/2018, and that seems to be the case if they only offer £24 now.
Please go ahead with the Ombudsman but take these explanations on board, they will ask for a documented case and evidence of SP failing to resolve the dispute.
This forum is not official SP advice, only what customers have learned during the past 11 months EE transfer saga. But it is good advice.
@aeds Don't want to keep this going, but here is an easy thing to check. Look at the meter reading on your £268 statement. Then look at your SP opening reading (which is the same as the EE closing reading on 25/11/2018). The difference is the power you used with EE after your statement, it should explain why they have not sent you the full £268. Good Luck.
aL NEW SET eNERGY COMPANY ARE CHEATS AND DAY LIGHT ROBERS! ROBING PEOPLE BUT THESE POLITE BRITISH PEOPLE ACEPTS IT AND KEPPAYING THIER HARD MONEY!
FROM £60 TO 70£ A MONTH BIL WE ARE NOW PAYING OVER £200 A MONTH IN ENERGY BILLS?
hOW CAN THIS BE A FAIR PART ON GOVERMENT, CAN THEY NOT THINK?ARE WE ALL SHEEPS GRAZING THE SAME GRASS?