Apparantly, Scottish Power website reads:
Don’t worry if you are owed money by Extra Energy. We’ll ensure any remaining credit is added to your new ScottishPower account. We will also honour any credit due to Extra Energy customers who had commenced or completed a switch to another supplier prior to the 25th November 2018.
Once a final meter read is agreed, customers will receive a final bill from the appointed Extra Energy administrator. Please note, ScottishPower is not responsible for issuing bills to customers for any period prior to us taking over your energy supply which occured at 00:00 hours on from 25 November 2018.
The administrator will advise ScottishPower of any up to date credit balances to allow us to add this to your new ScottishPower account. Any outstanding credit owed to a customer who has left Extra Energy will be provided by cheque.
Anyone know when this refund might be paid?
I am still waiting for my 'Welcome Pack' and information on my Extra Energy account, ie how much credit I have or how much I owe. Extra Energy pulled their website, so I couldnt check after they went bust. I am concerned that I will have to pay a large amount as it has now been three months since a DD was taken. I telephoned this morning to get an account number, but it doesn't give me any information about the status of my account - just allows me access to this community.
Come on Scottish Power! Get in touch and sort out what we owe, or what you owe us. It's been two and a half months since our EE accounts were deleted - plenty of time to have sorted all your new customers
How do you get a reply from Scottish Power? When I managed to contact them at the beginning of January , following a request from them to set up a Direct Debit I was told that Ofgem had extended the time frame for sending out notification/welcome packs until the end of January. It is now well into February and still nothing from Scottish Power. I was assured when setting up the Direct Debit that I would not be tied into any agreement however, I have no idea whether in the interim I am paying on a competitive tarif. Ofgem advised against changing supplier until Scottish Power have sorted everything out. I have tried making contact again with Scottish Power but can only access an automated reply which says that I must wait until receiving documentation and that none of their operatives will be able to answer any questions! Does any other former Extra Energy customer have any other information? In conclusion - Sign up with Scottish Power? On their performance and support to date - I don't think so!!