I had solar panels installed in April. At the end of June I was told that my FIT application had been registered and to supply a meter reading from 18th July. I have tried submitting a reading regularly since then, but the FIT ,number I have been issued is unrecognised. I was advised by customer services to wait 2 weeks while the relevent documentation, which I have now privded twice is processed, then try again. I am at work before the advisers start at 8:30 and not back from work before they close at 16:15. The mobile signal is rubbish at work so I am having problems contacting them. Has any one else experienced similar problems and have they been resolved?
I have complained before about this (with no change from you) - your website seems entirely focused on selling services and is almost impossible to submit anything that benefits customers.
Please send me detailed instructions and links on how I can submit FIT readings and receive payment from you.
I have used SP for years, but as soon as they can upgrade my"Smart Meter" (Joke...) to SMETS 2, I will be off. For service, they are the most useless bunch of idiots I have ever met. Haven't got a clue about anything remotely technical. The latest example of this is that they admit THEY can't download the correct tariff data to my IHD (In home display) for my smart meter. I ask you - what is the point of having a device to monitor your energy cost "in near real time" if the indicated costs are some 30% too high. PATHETIC. As for FIT Payments, the meter reading I provided in July hasn't been paid, nor even acknowledged, BUT I cannot re-enter it as THEY obviously have receved it already. No way for a customer to see these readings either. I wonder how many months it will take to sort this one...