I had solar panels installed in April. At the end of June I was told that my FIT application had been registered and to supply a meter reading from 18th July. I have tried submitting a reading regularly since then, but the FIT ,number I have been issued is unrecognised. I was advised by customer services to wait 2 weeks while the relevent documentation, which I have now privded twice is processed, then try again. I am at work before the advisers start at 8:30 and not back from work before they close at 16:15. The mobile signal is rubbish at work so I am having problems contacting them. Has any one else experienced similar problems and have they been resolved?
I have complained before about this (with no change from you) - your website seems entirely focused on selling services and is almost impossible to submit anything that benefits customers.
Please send me detailed instructions and links on how I can submit FIT readings and receive payment from you.