@Emi The screenshot you've posted isn't your bill, it's your consumption graph, which is calculated from usage trends not actual figures and is always misleading at best, plain wrong at worst.
If you've actually received a bill - mail or pdf - post a picture of that, but blank out any personal information first.
@Mohamed I suppose you mean the small display unit has a broken screen? SP do not replace these as they often go wrong, and a new one needs to be paired to your system by an installer. You will have to live without it, but it has no effect on your meters or your bills, people often turn them off and forget them.
Scottish Power is not really serious in resolving any of the issues raised by customers - my experience so far show that all they do is pay lip service and pretend that they care. Scottish Power will need to do more to prove that they care as their Complaint Officers do not take time to listen or to respond to the vidence provided and even worse they have gone ahead to increase monthly direct debits for wrong meter reading cases being investigated by the Ombudsman. This clearly not fair and does not demosntrate they the company cares about her customers.
@Emi Not sure if they're dishonest, but uncaring.... yep, absolutely. They're also inconsiderate, incompetent and negligent.
Seeing your bill should make things a little clearer - not sure where this £140 comes in for a start, as a reduction of the £400 bill or on top of it?
In the meantime, I would suggest taking some actual readings and comparing them with past actual readings from your online account - don't put them in yet though. Comparing them might throw up evidence of a faulty meter or wildly inaccurate estimated readings. If the readings you take from your meters today look right, then submit them and it should update and correct your account balance and bill.
I know where you are coming from I have been complaining since july last year and I'm still no nearer to a resolution. I agree totally incompetent, negligent, and very uncaring. What a load of xcx they are😣😣😣😣