Why have Scottish Power based a final gas reading using an estimate? An actual reading was supplied by myself in addition to continuous readings sent from the Smart Meter. I cannot now enter another up to date actual reading as the account seems to be closed.
it seems to be impossible to submit a final meter reading on moving out of a house, especially if you are not styicking with Scottish ower in your new place - it says simply go to your account and submit reading but this is not possible on the website - the auto phone line does not accept a reading either, "does not recognise account number" . This is awaste of a customer's time who only wants to pay her bill. So does anyone know what I can do
i am moving to EDF as they offered a much better deal for my usage compared with all other suppliers.
EDF have asked for readings which i supplied.
Today Scottish Power text and emailed me asking for readings under heading 'action required'
but once logged on there is no-where to submit readings purely a 'its not to late to stay' message...
i would like to suggest that Scottich Power match other energy companies rates/offers...and i would have stayed and not have this worry that i should be submitting readings, but i can't.
fraustrated of Essex !
@ali34 Normally the new supplier drives the process and you don't need to tell the old supplier. But SP like to have confirmation so send exactly the same numbers you gave to edf to firstname.lastname@example.org because their meter reading on the internet seems to be out of order.