I recently had a Smartmeter fitted, I was previously on Economy 7 but this new meter is a single tarriff. I was informed by a lady on the chat facility that I would be given the best new tarriff. On checking my account it seems that I might still be on the previous tarriff. I do find Scottish Power account facility very confusing. Also I was told that I would be given an in house remote meter, I still have not received it. It is hopeless trying to speak to anyone as one is held up for ages. The chat facility worked well but I cannot find any reference to it now. I am not a happy bunny.
Thank you for your comments. I also expected to have the gas meter changed to Smart but it has not happened. Twice I have been told that they will send me the in home display, so now to be told that I cannot have one is very disappointing.
I've just had a smart meter fitted and provided a sensational review.
It's a bit sensational as I didn't request a smart meter and it has been fitted on a property I no longer own. I'm 200 miles away. The property is sold and the account closed but I still get emails about it and have put in my 'review' of the service.
I'm now thinking of switching tarrifs and other stuff on this closed account. Still posting messages even though I am no longer with Scottish Power ... thank God.
Unbelievable. I have now left Scottish Power, the company is a disaster. Incidentally, the meter that was fitted turned out to be not a smart meter after all!!! My final accounts page just does notmake sense, you have absolutely no way of checking if the figures are correct or where your money has gone.