Could not agree more with michala in previous post in that you must persevere with SP and get your account set up . If you have made no payments since last November, make a one of payment using your debit card to bring the amount owed down. Their website has some good options to enable you to manage your account online once you are set up. I think we will all have to be patient. At the end of the day it is not SP’s fault, EE went bust. It is the Government who is at fault for making energy provision a profit driven business, with the inevitable consequences of creating a cut price war between the energy suppliers which can only result in casualties!!
Managed to get a reply from email@example.com didnt really help and did nothing for me so I submitted a complaint to the energy Ombudsman which can be found on Ofgem site.
Not sure that it will get me anywhere but at least their computer acknowledged my complaint.
Hi Ian, You have had an awful lot of bad luck with firms going bust, thanks for telling us about your experiences in such a well considered way. Like you I hope the EE credits will be paid out quickly, but there is no use complaining about this very complicated process. SP have been overwhelmed with their 100, 000 new customers and have pushed their resources to the limit.
Hi Dawnie, If it is a real bill then something has gone very wrong. If it is only on the App or IHD then relax as there are computer problems. No way anyone could use £100k between November and March in a household.