Hi Ian, You have had an awful lot of bad luck with firms going bust, thanks for telling us about your experiences in such a well considered way. Like you I hope the EE credits will be paid out quickly, but there is no use complaining about this very complicated process. SP have been overwhelmed with their 100, 000 new customers and have pushed their resources to the limit.
Hi Dawnie, If it is a real bill then something has gone very wrong. If it is only on the App or IHD then relax as there are computer problems. No way anyone could use £100k between November and March in a household.
Had my first bill generated after 3 months and it was £480 - I called customer services and queried the amount and the advice was to provide up to date meter readings. I did this a new bill was generated at £710 - currently waiting for another callback but this is crazy! I live in a 2 bedroom house and work from home so I am used to bills for duel gas touching the £100 per month charge during the winter months but I cannot work out any logic here - it MUST be a computing error and also in the same boat regarding credit from EE, however, I have already started the process of switching providers as I can see this being an issue all of the time and I have zero time for such craziness!