Had my first bill generated after 3 months and it was £480 - I called customer services and queried the amount and the advice was to provide up to date meter readings. I did this a new bill was generated at £710 - currently waiting for another callback but this is crazy! I live in a 2 bedroom house and work from home so I am used to bills for duel gas touching the £100 per month charge during the winter months but I cannot work out any logic here - it MUST be a computing error and also in the same boat regarding credit from EE, however, I have already started the process of switching providers as I can see this being an issue all of the time and I have zero time for such craziness!
Wish i could have more info on this but in the same situation, have registered a complaint with Energy Ombudsman Services they're asking for a complaint number but can't even get that.Poor communication from Scotish Power !
I am in the same situation. Credit due from ExtraEnergy, but that is the last thing Scottish Power will sort out, keeping us longer on their high tariffs. Absolute disgrace on the part of the Regulator.
I've already jumped ship. SP say as long as I don't cancel my DD with them, they will credit my account with my EE balance (when it arrives). The money is refunded via cheque and takes "longer" if DD they have no valid account details to send money to. The lady I spoke to this morning was very helpful. They have no idea when the money is being sent from the administrator. She said "it keeps being batted back and forth". I guess I'm lucky in that my account and DD were set up pain free. Just received my closing statement and the amount I have to pay (given that only 1 DD payment has been taken) is about what I expected.