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Gas meter sating call help and no gas!

posted by Kerry87 | 4 months ago
Went to top up my meter, meter is reading call help. Cannot get through to anyone to help rectify this. Please help! I have children and its freezing. I do not even have a fire!
5 comments
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posted by Davc | 4 months ago
Re: Gas meter sating call help and no gas!

@Kerry87   So sorry this is the worst time, customer services are not back till Monday morning. Check the help pages to see if you can get emergency credit.  Google PAYG emergency credit

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posted by whiteowl | 4 months ago
Re: Gas meter sating call help and no gas!

I gogled this for you and it took me to SP errorcode page. On call help code it states  a general meter fault has occured on the gas one. You have to phone for an engineer to come out.But i don't think customer service is open on a weekend. So sorry. 

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posted by TheDisconnector | 4 months ago
Re: Gas meter sating call help and no gas!

You will still be able to chat to via website or using the ScottishPower app outside these times as our chat teams will continue to be available until 10.00pm Monday to Friday and 6.00pm on a Saturday

posted by whiteowl | 4 months ago
Re: Gas meter sating call help and no gas!
That's good to know, i bet a lot of people did not know this.I for one. The times have not been known.
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posted by Jacky82 | 4 months ago
Re: Gas meter sating call help and no gas!
Why is there no out if hours help for this?