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Gas meter sating call help and no gas!

posted by Kerry87 | A year ago
Went to top up my meter, meter is reading call help. Cannot get through to anyone to help rectify this. Please help! I have children and its freezing. I do not even have a fire!
8 comments

posted by Davc | A year ago
Re: Gas meter sating call help and no gas!

@Kerry87   So sorry this is the worst time, customer services are not back till Monday morning. Check the help pages to see if you can get emergency credit.  Google PAYG emergency credit

posted by whiteowl | A year ago
Re: Gas meter sating call help and no gas!

I gogled this for you and it took me to SP errorcode page. On call help code it states  a general meter fault has occured on the gas one. You have to phone for an engineer to come out.But i don't think customer service is open on a weekend. So sorry. 

posted by TheDisconnector | A year ago
Re: Gas meter sating call help and no gas!

You will still be able to chat to via website or using the ScottishPower app outside these times as our chat teams will continue to be available until 10.00pm Monday to Friday and 6.00pm on a Saturday

posted by whiteowl | A year ago
Re: Gas meter sating call help and no gas!
That's good to know, i bet a lot of people did not know this.I for one. The times have not been known.

posted by Jacky82 | A year ago
Re: Gas meter sating call help and no gas!
Why is there no out if hours help for this?

posted by Barrade8900 | 3 months ago
Re: Gas meter sating call help and no gas!

If you are reading this and thinking of using Scottich Power please think again. This "company" is a shambles. No gas their meter is faulty and no way of making contact until Tuesday morning. Total joke. 

posted by DanDan | A week ago
Re: Gas meter sating call help and no gas!
Went to top up my meter, meter is reading call help. Cannot get through to anyone to help rectify this. Please help! I have children and its freezing. I do not even have a fire!

posted by DanDan | A week ago
Re: Gas meter sating call help and no gas!
Hi I have problem with smart meter show call help😔