Has anyone else been told there's a 'glitch in the system'?
I entered my meter readings on Tuesday. Followed the usual procedure but the balance of my account did not go down. I went to view account but payment had not been taken. I tried to re enter the meter readings but again no joy.
Contacted customer services to be told their system was registering that I had not provided meter readings when I first moved in and it was a glitch in the system. Considering I've paid Scottish power for over five years now they were definitely provided with meter readings!
i still have no bill and the meter readings registered on my account are the ones I gave on Tuesday but for some reason they have put my direct debit amount up. Considering I'm in credit by over £500 (my choice) why have they put my amount up?
has anyone else had similar problems in the past and if so how long did it take to get it sorted out?
I too have put in my meter readings and the system has not recorded it except it says that readings were sent in 2 days ago. This happened last month too then it was corrected a few days later. I have been entering readings without problems for 5 years.