Can someone please help me. I ordered a smart thermostat for my phone and I haven't received it yet? Scottish power are charging me and still haven't delivered the product to me yet.
Please can anyone help me?
@jitbit The Honeywell smart thermostat system is installed by Honeywell, SP customer services might be able to give you a phone number to chase up the installation. 0800 027 0072.
I was sent a bill for £85.81 which paid by a debit card whilst trying to pay each time I tried it said an error occurred please try again I did with the same result I then phone them and paid over the phone this has resulted in me being charged three times £85.81 x 3 it has left us overdrawn we are trying to get them to replace the money they have taken, I have emailed them twice with no joy, if there is a worse customer service than Scottish Power I would love to hear from them I am changing my supplier just as soon as I can sort out this mess.
Wonder if there should be some law about Scottish Power randomly switching me over to them as a provider from my current provider WITHOUT my consent as well not sending me any information about this and when web chatting with someone (as obviously cant get through on the phone after waiting over an hour) they do not even have my name on their system - just m address.
I am going to google for the rest of the night as to whether this is even allowed
Custimer service is SHOCKING, asked for a call back several times and explained my disability and how difficult it was for me to communicate by text all day rather than just putting me through to someone to explain why they had transferred me over to them and who on earth gave them permission or consent to do and where is or was the letter in writting.
I am absoutely disgusted to the point it has reduced me to tears through the day and still NOTHING - nobody has called me back and infact they said they do have the facility to do that - I beg ya pardon.... even when I am without supply, even though I did not give you consent to do so... is this a practical joke.
@annoyedperson1 Did your supplier go bankrupt? If so you are part of a government scheme to switch you to another supplier. The switch takes a few weeks to go through so SP will not know about your account just yet.