Usually call back in? Minutes always worked. Today asked to hold for 3 hours!!! No way. S. P. organised technical phone call today between 8am and 10 am. No one called. Always been happy with S. P. Not happy now. Need to speak to human being re complaint.
If you’re having a problem with your energy supply, try getting in touch with your supplier before you make a formal complaint. They might be able to resolve the problem informally. Tell them what’s happening, and what you want them to do about it. They might be able to sort it out then and there. You should note down the: date and time you get in touch person you speak to problem you talk about If you’ve already spoken to your supplier about your problem, and aren’t sure whether to make a formal complaint, you can contact the Citizens Advice consumer helpline for free, impartial advice.