If you’re having a problem with your energy supply, try getting in touch with your supplier before you make a formal complaint. They might be able to resolve the problem informally.
Tell them what’s happening, and what you want them to do about it. They might be able to sort it out then and there.
You should note down the:
date and time you get in touch person you speak to problem you talk about
If you’ve already spoken to your supplier about your problem, and aren’t sure whether to make a formal complaint, you can contact the Citizens Advice consumer helpline for free, impartial advice.
Sent an email 7 days ago no reply tried ringing in today at 13:30 used the call back feature, finally got a call back at 17:21 waited 21mins and then was cut off
SP have £200 plus of my money and I want it back, the credit is from YE when they failed they have had the details (final YE bill) since the beginning of last month
Why on earth do OFGEM (toothless regulator) keep giving SP SoLR's to SP