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posted by daveloydon | 3 months ago
Re: Incorrect billings caused by Transposed Meter Reading
Customer service is aweful

posted by helphumbug | 3 months ago
nasty letters when i have paid

Hi guys i was migrated from Extra Energy scottish power customer service seems appalling i have tried 3 times to set up direct debit gave up on that sent a BACS transfer on the 24/6/19   now 7 /7/19 getting nasty letters saying its not been paid any thoughts helphumbug

posted by CJ | 3 months ago
Re: Incorrect billings caused by Transposed Meter Reading
Phone up and raise a complaint , only way they seem to take notice sadly.

Phone number for the complaints team is 0800 027 0138

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posted by Jonnel | 3 months ago
Re: Incorrect billings caused by Transposed Meter Reading
@helphumbug If you paid by Direct Payment, have you checked with your bank that the payment was accepted and that the bank IDs/ your account references were correctly copied over? It's been known for BACS payments to go adrift because the payee details were wrong and the wrong bank was paid.

SP probably also have a number of bank accounts for customers to pay bills into, so double check you transferred to the right bank, so they know where to look for it, then when they start getting antsy you can show them you paid and shut them up on the spot.