I'm having a bit of a nightmare with Scottish Power and feeling like I'm getting nowhere fast.
Around the beginning of the year from what I can see, Scottish Power (or whoever they get to take readings for them) took a meter reading and got it wrong.
I have night rate and day rate electric and it look like they mixed up the readings.
Anyway - this resulted in me getting a bill recently for £1500 and they want to shove the direct debit up to £345.
So far I've tried to take a reading and input it into their online system but it won't accept it as it thinks I'm wrong, I've also emailled in a reading along with a photo of the meter.
I then got asked to do a "space test" which meant I had to take a day off work and take a reading at 10.30 am and them again around 4pm along with photos to show,
Now, I've been told that this is not enough and I have to provide readings like this every day for a 5 day period
They say that this is the procedure and that theres nothing else they can do, even though every time I contact them I get told something different.
I work full time and I really don't have the time to do this, especially as I have no confidence that Scottish Power won't turn round at the end of this and then tell me that's still not enough.
Not sure who I can turn to for help with this as due to a mistake of Scottish Power's , I'm now being asked to jump through hoops to prove that the readings I'm giving are correct in order to fix my bill.
I know in future the answer is to provide regular readings myself to ensure the bill is correct but the problem is resolving this mess first.
I'm starting to lose sleep with the stress of this and it's making me feel quite unwell
That is awful. Based on the previous actual meter readings which were the correct way round is it not obvious that the two ranges of reading have been transposed? If SP were to send a meter reader back again it should be quickly resolved which is day and which is a night reading. I think you need to escalate this as a complaint if you can't make any progress with customer services. Do be absolutely sure though that you have the readings the correct way round, it should be obvious which reading is increasing in the day and which at night.
I am furious.I moved house on 1st of March.I have a smart meter on my previous address. The property is empty.I was told I was in credit of £120 then recently £180.I also had 2 payments taken for £79. making me £335 in credit. Despite being told twice the account was closed.I asked for refund,which was agreed but did not happen!! Today I have been told my direct debit is increased to £94 and my bill was messed up. Iam now £147 in debit!! What happened!!. I think I will change suppliers and inform via social media the incomprehensable predicament!!
Hi Dougal. You should be able to work out what has happened by checking the meter readings in the house and in your statements. It sounds like the smart meters were not transmitting and the original bill was based on estimates.