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posted by Byrne11 | 6 days ago
Re: Live Chat
Hi I'm a new customer an my meter won't work it keeps saying card failed 35 an I have a desibled child an only have £1 on my meter

posted by Byrne11 | 6 days ago
Re: Live Chat
Hi my meter won't work it keeps saying card failed 35 and I have a disabled child in the house.

posted by DavC1 | 5 days ago
Re: Live Chat

@Andrea1970   Sorry for the late reply your DD will stay the same unless you have clear evidence that your consumption will be lower in the entire 12 months to July 2023.     

posted by DavC1 | 5 days ago
Re: Live Chat

@Najiba   Sorry but this forum is not live chat, ring customer services 0800 027 0072.  

posted by DavC1 | 5 days ago
Re: Live Chat

@Byrne11     The internet says  about error code 35:

This isn’t anything to worry about, this can sometimes be dust or something else obstructing the meter from registering the chip. Take out your key or card from the meter, and wipe the chip. Put your key or card back into the meter and try again.