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Meter Readings

posted by pete9877 | A year ago

I have entered the wrong meter reading and have developed an horrendous bill how do I correct this, 1000 units too many

7 comments

posted by BennyTheBall | A year ago
Re: Meter Readings

I enetered the correct meter readings and got quite a shock.

A week ago, my bill seemed to be about £450 for 3 months. (About right, big house and winter)

I entered them yesterdaay and it went up to £895 in a week.

Today I entered them, (economy 7) 8 units for day, 6 units for night and 2 for gas.

The bill has gone up in 24 hours to £1371.31 an increase of £461 in a day. Smiley Surprised

Don't bother trying to ring, as they are too busy and disconnect the call.

Just be warned, and get out of this energy company as quick as you can.

 

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posted by pete9877 | A year ago
Re: Meter Readings

Not what I wanted, I didn't want an example of someone else's problem I need a answer to mine

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posted by Davc | A year ago
Re: Meter Readings

Pete, ring SP and explain the mistake. 0800 027 0072

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posted by GaryBack | 6 days ago
Re: Meter Readings

I have great difficulty with my Smart Meter.  I am used to taking Meter Readings, but these "Smart" ones are awful to use !!! Firstly you have to write the number down quickly, as it disappears. Secondly, the screen fades to Grey, especially on the Gas Meter, and is very difficult to see/determine. Thirdly, the figures seem to be; 4 digits for Electricity, and 5 for Gas. But, if yo uenter these, you are advised that they are not enough, and, they don't match the previous digit quanities. Altogether, awful Smart Meters. !!!!!!!!!

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posted by Davc | 6 days ago
Re: Meter Readings

@GaryBack   Hi Gary, when you enter meter readings you must fill all the available boxes by putting zeros at the front of the number.   So if you have 5 boxes and your reading is 678 you enter 00678

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posted by RachelW | 6 days ago
Re: Meter Readings

@Dav3 

I've put in the wrong meter readings and my bil is £2,800 - I can't find a way to correct it! Any ideas as the call centre won't take my calls... Thank you. 

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posted by Davc | 6 days ago
Re: Meter Readings

@RachelW   Put in the correct reading and you should get an amended bill,  if you are not allowed to input a new reading phone 0800 027 0072 and give them the reading.