I enetered the correct meter readings and got quite a shock.
A week ago, my bill seemed to be about £450 for 3 months. (About right, big house and winter)
I entered them yesterdaay and it went up to £895 in a week.
Today I entered them, (economy 7) 8 units for day, 6 units for night and 2 for gas.
The bill has gone up in 24 hours to £1371.31 an increase of £461 in a day.
Don't bother trying to ring, as they are too busy and disconnect the call.
Just be warned, and get out of this energy company as quick as you can.
I have great difficulty with my Smart Meter. I am used to taking Meter Readings, but these "Smart" ones are awful to use !!! Firstly you have to write the number down quickly, as it disappears. Secondly, the screen fades to Grey, especially on the Gas Meter, and is very difficult to see/determine. Thirdly, the figures seem to be; 4 digits for Electricity, and 5 for Gas. But, if yo uenter these, you are advised that they are not enough, and, they don't match the previous digit quanities. Altogether, awful Smart Meters. !!!!!!!!!
@GaryBack Hi Gary, when you enter meter readings you must fill all the available boxes by putting zeros at the front of the number. So if you have 5 boxes and your reading is 678 you enter 00678