Scottish power refused to involve my father's carers with getting his meters read. The priority register meant nothing to them in this respect and in spite of my telling them not to do so they sent a reader without his support carers present. They had asked for written authority from the carers to be involved and this had been sent but they still went ahead without them present.
This terrified him and they didn't even read the meter properly. I can't see how they could have since the carers had the only keys to the garage ... it being to dangerous to have my father messing with meters. I have of course complained, but they have ended the complaint without sending a deadlock letter to me ... sent one to an email address which isn't mine. Thinking about the Ombudsman but they too are a waste of space.
My father was 99yrs old, very deaf and had advanced dementia but Scottish Power didn't give a hoot about him. He died last November aged 100yrs - without us succeeding in getting his meters read.