I've moved to SP from British Gas, I have an outstanding credit with BG which I want back. Contacted BG and they said that it can't be released till the meter readings have been sent by SP to calculate the final bill. Fair enough, but how long does this take? Currently 2.5 weeks and counting...
same here, was with Green Star Energy but they were rubbish electric meter broke 5/11/18 told could take 5 weeks to repair, after 9 weeks engineer turns up says cannot do job until Western Power repair a small problem they did so within 3 weeks but supplier kept dragging it out sending texts saying should be resolved in 15 days, not a chance decided to leave them and join SP, this was end of April 2019 meter still not running, SP came along within 2 weeks and meter was still not running as SP wanted to put smart meters in we had not asked for them so told engineer he left and a week later meter was replaced was told that SP would contact old supplier with final readings and we would have to do nothing this was mid May it is now nearly August. When we left we were over £500 in credit but when checking online Green Star had taken over £300 from the credit as if to say you were in arrears (have copies of last statements), we were paying £108 per month so last bill they are saying was over £400 not a chance, we were given £75 goodwill gesture but instead of sending it to us they took that off the bill, so to cut it short we are still waiting!
I have moved from Enstroga from SP early September and Enstroga are waiting for the opening Elec reading from SP. Would be good if SP gave some guidance and replied to this community discussion on how long it should take, considering it is their community and the help topics obviously do not cover this?!
Have around £180 credit say with old supplier that I would like sooner rather than later
@moggles The new supplier drives the process, they should have asked you for an opening meter reading which they pass back to SP so a final bill can be raised. Ask your new supplier.
In the same position having left EDF on 11 March 2020 and EDF still say they await take-up meter reading from Scottishpower and I believe that I am due at least a £150 refund from EDF - money I could do with at this time.
I gave SP the final meter reading so they could submit this to my previous supplier over 3 weeks ago. The old supplier are awaiting final electricity readings before cancelling DD and producing final bill. No way of seeing on my SP account when or why it takes so long for this to be passed on. I left SP years ago due to their customer service (or lack of) and now wondering if they have improved in those years?