why when you have smart meters for 1 year 5 months now do i still have to submit meter readings? also why has my direct debit rocketed from £72 permonth to £127 per month even though my usage is almost the same????
Hi Ewan, Your smart meters are obviously not transmitting successfully and you are being charged on the basis of estimates. First send in an actual reading to get an accurate bill. Second check in your online account in the 'My Details' section. There you can set the frequency of transmission. It is probably set at monthly now and has little cjhance of getting through. Set it to haf hourly which is the most frequent option.
For sending a reading you can use the IHD which should display meter readings, but if it is not working you must read the actual meters. The gas meter requires you to press buttons to show a reading.
I've transferred to yourselves from Extra Energy,you've emailed me for Meter readings but how do I do this when I have a smart meter from my previous supplier?.
I've been trying for over a week now to get through to Customer service by phone and it's just impossible,I left Scottish Power previously due to poor Customer Service and it would seem that things haven't improved since.