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Metre Readings

posted by KPomfret | 7 months ago
Hello, I am a new customer and I recently moved into my new property and found out that I only have electricity. Subsequently, when I try to submit my electricity readings, it will not let me as I have not recorded anything in the gas metre readings.
Can anybody help me with this issue? I have tried to phone and contact you but I have been unsuccessful. I need to submit the readings asap to allow the switchover to Scottish Power. I would appreciate any help you can give me.

posted by Davc | 7 months ago
Re: Metre Readings

@KPomfret    You may have applied for a dual fuel tariff, you should ask customer service for a single fuel tariff, which would be electricity only. It is best to clear this up before your account is fully set up or they will chase you for gas readings.


posted by Mary1952 | 2 months ago
Re: Metre Readings
I keep getting sent emails asking for metre readings when I go online to do this it is not allowing me. I'm a new customer and gave meter readings on 16th march 2020. It says it must be done by tomorrow.

posted by kirkcaroline529 | 4 weeks ago
Re: Metre Readings
Yes this keeps happening to me. I got intouch with the office, girl said she would get back to me the following week
That was a couple off weeks before lockdown. She never got back in touch.
So what am I supposed to do. Bad customer service, which is not good.

Could someone let me know what is happening please! I have just read my metres same thing has happened.
I had a Smart Metre before, can you please get me one again.
Mrs C Kirk, 3 Stoneybank Gardens EH21 6NG 0131 665 9733

posted by Davc | 4 weeks ago
Re: Metre Readings

@kirkcaroline529    Send your meter readings to