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Metre Readings

posted by KPomfret | 7 months ago
Hello, I am a new customer and I recently moved into my new property and found out that I only have electricity. Subsequently, when I try to submit my electricity readings, it will not let me as I have not recorded anything in the gas metre readings.
Can anybody help me with this issue? I have tried to phone and contact you but I have been unsuccessful. I need to submit the readings asap to allow the switchover to Scottish Power. I would appreciate any help you can give me.
Thanks,
Kayleigh
4 comments
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posted by Davc | 7 months ago
Re: Metre Readings

@KPomfret    You may have applied for a dual fuel tariff, you should ask customer service for a single fuel tariff, which would be electricity only. It is best to clear this up before your account is fully set up or they will chase you for gas readings.

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posted by Mary1952 | 2 months ago
Re: Metre Readings
I keep getting sent emails asking for metre readings when I go online to do this it is not allowing me. I'm a new customer and gave meter readings on 16th march 2020. It says it must be done by tomorrow.
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posted by kirkcaroline529 | 4 weeks ago
Re: Metre Readings
Yes this keeps happening to me. I got intouch with the office, girl said she would get back to me the following week
That was a couple off weeks before lockdown. She never got back in touch.
So what am I supposed to do. Bad customer service, which is not good.

Could someone let me know what is happening please! I have just read my metres same thing has happened.
I had a Smart Metre before, can you please get me one again.
Mrs C Kirk, 3 Stoneybank Gardens EH21 6NG 0131 665 9733
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posted by Davc | 4 weeks ago
Re: Metre Readings

@kirkcaroline529    Send your meter readings to

contactus@scottishpower.com