Hello, I am a new customer and I recently moved into my new property and found out that I only have electricity. Subsequently, when I try to submit my electricity readings, it will not let me as I have not recorded anything in the gas metre readings. Can anybody help me with this issue? I have tried to phone and contact you but I have been unsuccessful. I need to submit the readings asap to allow the switchover to Scottish Power. I would appreciate any help you can give me. Thanks, Kayleigh
@KPomfret You may have applied for a dual fuel tariff, you should ask customer service for a single fuel tariff, which would be electricity only. It is best to clear this up before your account is fully set up or they will chase you for gas readings.
I keep getting sent emails asking for metre readings when I go online to do this it is not allowing me. I'm a new customer and gave meter readings on 16th march 2020. It says it must be done by tomorrow.