Welcome to the community
Simply ask, learn and share
cancel
Showing results for 
Search instead for 
Did you mean: 

Mobile phone application "is not available in your country"

posted by Cristian | 3 months ago

Hi,

I have a dual sim phone (OnePlus 5) bought in Glasgow with a Vodafone sim (on slot 2). I tried to instal the app but "it si not available in your country". What shall I do?
Regards,
Cristi

7 comments
Highlighted

Top answer

posted by  Eilidh | 3 months ago
Re: Mobile phone application "is not available in your country"

Hi @Cristian, can I double check the name of the app of ours you are having difficulty accessing?  Also, what model of phone is it you are trying to access the app with?

posted by Cristian | 3 months ago
Re: Mobile phone application "is not available in your country"

Hi Eilidth,

The phone is One Plus 5 and the app is as indicated into the link.

Kind regards, Cristi

posted by Cristian | 3 months ago
Re: Mobile phone application "is not available in your country"
Now I see that is not compatible with my devices (none of my devices).

posted by  Eilidh | 3 months ago
Re: Mobile phone application "is not available in your country"

Hi @Cristian, I understand your phone is an android device, our app is only downloadable  from playstore accounts which are registered in the UK.  Is your playstore account registered to a country outwith the UK?

posted by Cristian | 3 months ago
Re: Mobile phone application "is not available in your country"
I have changed my phone number now and I'll try once more.

posted by Cristian | 3 months ago
Re: Mobile phone application "is not available in your country"

Yes, seems that I needed to register my UK mobile number (on google account) in order to be able to instal the app.

posted by  Eilidh | 3 months ago
Re: Mobile phone application "is not available in your country"

Great @Cristian glad it's now sorted!