I have also received one of these letters. After reading other comments I will not be contacting Scottish Power it is up to them to tell me what this is all about plus how did this data company get my full name and address?????
....and another thing (sorry - on my soapbox!) whatever money Scottish Power are paying Morrisons to do whatever it is they are doing, they should be saving themselves that cost and passing it on to their loyal customers!!
Why are Scottish power sending meter readers from a 3rd party (Morrisons) to my house to read my meter, when I read my own?
As requested by email I input the details online, They also asked to read my gas meterwhen my gas is from Scottish Gas & not Scottish Power. I refused entry to my house & I am rather angry as no notice was given regarding this.
You might find this interesting... If you go on Morrison Data Services website, in the bottom left hand corner of their homepage is a link to their GDPR policy. They have posted as their GDPR information what looks like an internal paper from January this year setting out what they need to do to comply with the EU GDPRs due to come into force May of this year. Interesting to note they say this:
"The key risk areas for Morrison Data Services are two fold; managing our own staff data securely, and
just as importantly managing personal information that we process on behalf of our clients. "
One would have hoped they would have valued OUR details' security before their own staff, seeing as THEY work for US...
i too have just recieved a letter from a data service, saying urgent action required about meter reading, doesnt even mention scottish power just your energy supplier, i have just paid my bill , i do it online along with meter readings, last person who came to read meter was very rude insisting he came in to read my meter an check it , they are not corgi registerd to inspect a meter have no tools on them so how can they do this, also when i said i do it online , came his reply so i still have to check , i was on my way out at this point trying to explain i had an appointment but he didnt budge, what is this all about and why are they so rude
@mommabear If it's for the gas meter, then the meter reader is right. You DO have to let them in to read it, but if there's no specific problem with your supply/billing/payments etc, you only have to let them in to read the meter ONCE A YEAR.
It's part of the GAS ACT 1986 that suppliers have to have one of their 'agents' do a manual reading once a year to fulfill the obligations of their licence to supply. It's in the small print of your contract with them and you tacitly agreed to it by accepting supply from them.
Having said that, the onus is on you to ask the meter reader for his ID and call whichever firm he says he's representing BEFORE you let him in. I wouldn't just accept an ID someone on the doorstep waves at you on face value - photo-editing software is pretty good these days...
The rudeness is another thing entirely.