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Moved house and signed up for dual fuel...no electricity bills?!

posted by Easterbroberts | 10 months ago
So I moved house on May 21st and tried to take my Scottish Power account with me but apparently it didn't work, so far had to phone up and instead of transferring my account the assistant created a new dual fuel account for me.

But interestingly since then I have only a gas account and am only paying for gas....I mean, nice to have half price energy bills but have no way of telling if the account was properly set up or if I'm going to get a massive incorrect bill at some time in the future!

Anyone else come across this? Why is it so hard to just take a duel fuel account to another property?!

Thanks
6 comments

posted by DavC1 | 10 months ago
Re: Moved house and signed up for dual fuel...no electricity bills?!

@Easterbroberts  What do you see on your online account?  Does it show both fuels.   If not tell customer service 0800 027 0072. 

posted by Easterbroberts | 10 months ago
Re: Moved house and signed up for dual fuel...no electricity bills?!
Nope just shows gas. It did originally have both electricity and gas!

posted by Easterbroberts | 10 months ago
Re: Moved house and signed up for dual fuel...no electricity bills?!
Still no luck. When I phone I get told the call centre is too busy. When I try to chat the chat is unavailable. How am I supposed to fix this? And why do I have to fix this?!

posted by Danny1 | A week ago
Re: Moved house and signed up for dual fuel...no electricity bills?!
I need an account to pay bills

posted by Danny1 | A week ago
Re: Moved house and signed up for dual fuel...no electricity bills?!
Don't have an account ..I'm just using the gas n electric that was on wen I moved in this year

posted by DavC1 | A week ago
Re: Moved house and signed up for dual fuel...no electricity bills?!

@Danny1   Apply to customer services to start a new account.