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New Customer/Problem with duration of tariff

posted by pdallow | 4 months ago

I am in the process of switching to SP. As I understood, my tariff is fixed until April 2019

Thank you for choosing ScottishPower. By switching to us, you'll save yourself an estimated £95.93* a year on your energy bills.
Now that you've selected our Super Saver April 2019 v2 tariff, you'll enjoy guaranteed fixed energy prices^ until 30th April 2019

When I login to my account however, it shows this:

Super Saver April 2019 V2

fixes your prices until 31st August 2018*.

Can anyone explain?

Peter

4 comments
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Top answer

posted by Davc | 4 months ago
Re: New Customer/Problem with duration of tariff

That is definitely a mistake, don’t worry, but it should not happen like that. You can check the date prices are fixed until in the tariff information section for your deal, it should confirm Apr 2019. 

posted by pdallow | 4 months ago
Re: New Customer/Problem with duration of tariff

Many thanks for your reply. As I said, the tariff section of my account (online) still says:

our tariff is:

Super Saver April 2019 V2

fixes your prices until 31st August 2018*. As you’re an Online Energy customer, you are required to manage your account online, where you can give us regular meter readings to help ensure you get more accurate bills. You must follow the rules for the use of the Online Energy .

I'll give customer services a ring and confirm that it is an error (or not).

posted by Iainsuz | 4 months ago
Re: New Customer/Problem with duration of tariff
Don't go with scottish power they have been taking my payments out dd for years and just sent me a gas bill from Dec 20q6 to present date and I have a smart meter

posted by Janiceusher | 3 months ago
Re: New Customer/Problem with duration of tariff
Hi can you keep my account the same as I fix my tariff