SP started to take over my supply last week.
My account asks for meter readings but does not accept them.
The meter reading facility does not load when I try to use the ap.
I already have smart meters so this should really be a piece of p***. Why is it so difficult?
Why is the communication so poor?
I have had the same, although now ive logged on again and my meter readings are on my account but nothig like the readings that i have.
I finished with British Gas and have my final meter readings so why are my first readings on here so high and how have they got them?
I am new customer and have just received my first bill which was estimated. I have received emails from sp to send meter reading but my smart eon meter only has time and date, no meter reading, so how can I send it. I I going to have estimated bills forever or should I switch back to eon (who might want my meter reading) Ugh!
Experiancing my issues and reading the previous message on it, gives me the impression that your S/W is NOT well written and NOT tested.
I am a new customer who wants to load-up the meter readings.
I went on-line the day after I started the switch but the system did not allow for the readings to be entered.
I received a letter stating that I need to load-up the meter reading with the next 15 days.
So, for the 2nd time, I went on-line, but again, the system did not allow for the readings to be entered.
So, I called the help-line (at 8:35 am) = Helpline NOT avaliable at this time, use the web-site.
= RUBBISH experiance. Thinking of cancelling the switch.
@chessf New customers have to phone in their first meter readings ,but due to this virus not enough staff on the lines. So either wait on telephone or you can emailyour readings to Contactus@scottishpower.com. with your readings