We have just moved in to our new house and discovered it has a pre payment meter, which we don't want I have phoned scottish power to change it to a credit meter and they say that I can only change to credit if I have a smart meter installed and apparently the area in which I live does not allow for smart meters and so I have to stay on the pre pay meter. The pre payment meter is extremeley expensive and so I really need to get rid of it, but the customer service person just hung up on me when I questioned their response that they can't do anything. Can anyone help please?
@MrsMO Are you in a country area with no mobile phone signal? If you are in a town you should be able to have a smart meter. Try switching supplier to a sensible one like British Gas or Octopus. SP can't be bothered if you are not in one of their traditional areas. Shocking attitude.