Hi, It's the hird time I try to make an online payment and while waiting for confirmation the site keeps loading to "return to merchant site" for hours. the payment never goes through but the amount is deducted from available funds in my bank account and stays as pending for ages until I resolve it with the bank. Has anyone had similar problems?
I have experienced exactly the same issue and ScottishPower have now taken 3 payments all pending with my bank which I cannot cancel until they are processed. Tried calling to explain they have an issue with their payments page that would impact all customers greatly to be met with the response I have to wait 5 days before they will do anything .. the ladies attitude made me very irraite and even after requestsing to speak to someone else the phone was put down on me !!!!
This is absolute rubbish!
I have just tried to use that online page and it just loops round and round, I've no idea whether that's gone through or not, it loops endlessly and never completes. This is garbage, a scam in my opinion as I will have to do it over the phone now. I insist on an answer.
Rating 1/10; Grade F - FAIL.