Just signed up for 2 year plan for gas and electricity. I will pay by direct debit. Is the figure quoted BY SP cast in stone? And if I overpay, can I be reimbursed at say 6 monthly intervals?
The initial DD can be changed as the system learns your usage pattern. Use less and the DD will decrease, and of course the other way round. A high DD in the winter often drops in the spring. If you think you are building too much credit you can change the DD on line or request a review.
Hi Mussie, Try again on line and ask for a smaller amount back, it might work. These months are the most expensive of the year and its not bad to have some credit in your account, if it is less than £100 it's probably better to leave it until the warm weather returns in April.
Can someone please help me, I have been a SP customer for along time, however have now chosen 2 years fixed tarriff ending April 2021 with an increase of £6 a month on my dueal fuel. However I have over £200 in credit, we are near the end of February so over alot of winter months. I would like at least £100 back. Everytime I try to do this, its saying give meter readings, I cant Im on a smart meter fitted by SP. How can I ever get this refund, no-one ever picks up on the phone these days.