Been with Extra energy for quite a while and have had the odd e-mail from SP about the change over. I've had an e-mail saying that they can't take my DD out of the account. Just logged back in and guess what...the DD is still there...and SP want a lot extra per month. Can't wait to change from them once it is fully sorted.
I was unlucky - also inherited a property - Spark was their supplier. No issue from OVO and their take over so far.
My SP tariff is Basic Energy Online but no info on charges. Searching website can only find to apply for fixed term tariff- and they don't say what they are so would have to apply to find out. Cannot see anywhere to send email with enquiry. These issues alone have convinced me I want nothing to do with this company. I was also in credit with EE but still awaiting to find out what it was. Martin Lewis (moneybox) advised in this situation to stay with the company taking over until bill fully resolved from previous company so trapped on an expensive tariff of unknown cost. EE website disappeared so have no evidence of what I was owed. From now on I will always print bills so I at least have a ball park figure with evidence to argue a case - so much for paperless digital age.
Repeat of most compliants here.
Given details so many times of bank over 2 months ( 2 months after switch ). Still no direct debit set up.
Bill asking me to pay full amount equivalent to doublethe previous amount to Extra Energy.
Day off work to sort today. No option to speak to help. No ringback option. Will write a letter and copy to Ofgem whose webiste tells me what to expect from the takeover of account . Isnt happening.
Poor Service from Iberdrola owned company.
After being transfered from Extra energy. When I gave my reading it showed I have spent over £550 in two and a half monthes, which is way high from Extra energy, and the direct debit SP setup was no where close to the that cost, the SP representative said just ignor it you are in the best tarif, I keep calling Scotish power and when i am luky I get though after 40 to 55 minutes, I want to set up my online account since last February and no luke yet. No action from Scotish Power