Welcome to the community
Simply ask, learn and share
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted

Prepayment Questions - LOST TOPPED UP KEY

posted by Chelle7329 | A year ago
I lost my purse on way home which contained my topped up prepayment key - £10 credit. Ive already ordered a replacement key but will I get a refund for the unused credit?
7 comments
Highlighted

posted by Davc | A year ago
Re: Prepayment Questions - LOST TOPPED UP KEY

You will have to ask SP, they might help, but it is like losing cash and you might have to put up with it and take the loss. 

Highlighted

posted by Ernie_C | A year ago
Re: Prepayment Questions - LOST TOPPED UP KEY

Presumeably, however, you must get a receipt when you top up which proves that the money was added to the key. Given, I assume, the key can’t be used by anyone else or can be cancelled so it can’t be used, wouldn’t SP be able to add the missing £10 to the new key?

Highlighted

posted by Chelle7329 | A year ago
Re: Prepayment Questions - LOST TOPPED UP KEY
Yes, you are correct ✔. Receipt was issued… .however, it was in said lost purse 😳
Highlighted

posted by Dannimc1993 | A year ago
Ordered new key

I've just ordered a new key but how do i check that it has actually been oredered as i wasn't given an order number or anything. I oredered it for special delivery and clicked activate DRR so we just pay theough the meter. 

Highlighted

posted by DrRichard | 9 months ago
Re: Ordered new key
How do I order a new key online? Can't seem to find where to do this on 'My Account'.
Highlighted

posted by jacquesg | 7 months ago
Re: Prepayment Questions - top up card

I did top  up my new card .when put the card in the meter the card  does not mach the meter  so it does not accept the card there for i does not have any gas in my property.

I did ask to change the metrer for me tohave gas in my property.

Highlighted

posted by Davc | 7 months ago
Re: Prepayment Questions - LOST TOPPED UP KEY

@jacquesg   You have to ask customer services about your payment card  Ring 0800 027 0072.  Remember there is no customer service on Sunday.