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posted by Ghicks | A year ago
Re: Reading my smart meter

Dear Scottish Power

I am a pretty intelligent guy but I would like to ask you change the name from smart meter to "what the heck do you press to get your meter reading" meter - I have tried to read both by electricty and gas meter and have no idea how to read what my day reading and what my nightime reading is - so as I thought a smart meter meant that I didnt have to read the meters anymore yet why are you still emailing me and asking em to read my meter - I wished I had a science degree to read them _ PLEASE HELP!

posted by Davc | A year ago
Re: Reading my smart meter
@Ghicks. Look at your meter and note the make and model, then google for how to read it. The reading should also be on your home display if it is working.

posted by Ghicks | A year ago
Re: Reading my smart meter

yes have tried that but google shows all sorts of answers and like I said it shouldnt be that difficult!!!!!

 

posted by Davc | A year ago
Re: Reading my smart meter

@Ghicks   Your installer should have told you how to read the meter. Keep trying with google, it is not really difficult.  

posted by BruceHB | A year ago
Re: Reading my smart meter

I had a Smart meter fitted by EDF in February 2020.  I changed to SP on 4th April.  I have received two emails from SP saaying

 "unfortunately we haven't been able to automatically take a reading from your smart meter yet but we will keep trying. In the meantime could you please supply your electricity meter reading by 14th April 2020. This will ensure your account is set up accurately and you don't end up paying more than you need to. It should only take a few minutes to submit".

However, my in home display doesn't provide meter readings.  Only my current, daily, weekly consumption in £ and kWh.  I have looked at my new meter but cannot see how to read the day and night readings.  It has two buttons marked A and B but nothing else and pressing those goes into a complicated menu which doesn't seem to contain the meter readings.  I cannot reply to SP's emails nor can I telephone since only emergency loss of power calls are being answered.

Help please

posted by shaz69 | A year ago
Re: Reading my smart meter

Hi i was supposed to have both has and elec smart meters fitted they could only do elec as the eArth cable on the gas needs moving before a smart meter can be fitted another company does this but im struggling to get hold of them ,my little display box keeps saying waiting for data been like that sine feb,i can put in manual gas teadings but wont let me continue until i put in the elec readings so cant send in any readings at present ,is there a way to read the elec a smart electric meter ive looked on the box but not teally sure what im a looking at ,and besides theres a very latge spider living in my outside meter cupboard ,cant hold of of sp by phone or email or live chat getting very frustraded with the qhole bloody thing ,dnt want to end up witha huge bill because its not working properly or i cant send in meter readings ,any advice would be helpfull thankyou 

posted by Davc | A year ago
Re: Reading my smart meter

@shaz69     Look at your bill estimates and note the meter reading they used.  Your smart meter reading will be in the same sort of range probably within a hundred units or so.  The meter will show a reading but you may have to experiment, if there is a number pad press 9, if not try its buttons or look for the name if the meter and search online for advice how to take a reading.  Get a big brush and get rid of that spider.  

posted by stacy | 9 months ago
Re: Reading my smart meter
My smart meter has made me physically sick it says I’m using £239 an hour and my bill is £999999 up to now. I can’t get through for any answers on chat or when I ring. It’s been in for 6 weeks now.

posted by whiteowl1 | 9 months ago
Re: Reading my smart meter
Are you reading the smart meter or the hand held. If the latter these have been going wrong for a long time and most people just put them in a draw and forget about them. People are getting confused about them. The apps are not much better. Your smart meter should be giving the right readings to SP.

posted by Bobby | 9 months ago
Re: Reading my smart meter
On my smart meters in the meter cupboard (outside)

The electricity meter alternately displays one of the counters for each of the different rates; changing the display every 10 to 20 seconds. For me one counter (Rate 2) is always zero as I am on single rate. I find it easier to take a photo with my phone, as the display changes as you write it down. If you press any of the buttons a menu comes up, find the exit or wait until it goes back to the units total counters.

The gas meter, I have to press any of the buttons to make the display come on, the volume in m³ is what I need, you can press a button to display other things.

My smart electricity meter stopped communicating with SP a month after it was installed, but the gas meter continues to communicate its units.

The in-house-display (IHD) had the unit cost set to a value over 10 times what it should, and the budget warning was triggered 3 days later, I just used the menu to increase the budget. After a month when the electricity meter stopped sending units to SP, the IHD stopped showing electricity and only showed gas, then after 10 or so minutes, the IHD loses communications with the gas meter.