I have had an electric smart meter installed. It could not connect to the mobile network so install abandoned with the new meter connected but gas left as is, The new electric meter shows a blank screen and I have no idea how to take a reading..
@Sootywight Your meter may have a blank screen and requires button pressing to take a reading. On many meters there is a number keypad, pressing 9 shows the reading. Your installer should have shown you how to use it, if you can phone them ask for instructions.
Only have one button to press and that only lights screen. No connection to mobile network so waiting for meter to be swapped out. SP cannot even log the old readings and put the new meter on the system. No wonder they rate badly.
@Plumby You can Google for instructions for your type of smart electricity meter. On many models one press of the button gives Day, the next press gives Night and the third press gives Day+Night. You could try it and see if the readings are in the same ranges as your previous day/night readings.